SMS Terms

1. Program and sender

PhiXenia provides messaging software that lets a business using PhiXenia send texts to its customers, guests, participants, and staff. The business identified in the booking, invitation, account, or message is the sender. PhiXenia supplies the technology and its communications providers deliver the message.

2. Consent

When you check an SMS consent box, enter a one-time code, or otherwise expressly ask for texts, you agree to receive the message types described at that point from the identified business through PhiXenia. Consent to transactional texts is not a condition of purchase. Do not provide another person's number unless that person asked you to provide it and authorized the stated message.

3. Message types and frequency

Messages may include booking confirmations and reminders, schedule or location changes, check-in instructions, private invitation or waiver links, receipts, requested support, account-security codes, and replies to messages you initiate. Message frequency varies with your bookings, account activity, and requests. PhiXenia does not use transactional consent to send unrelated marketing messages.

4. Charges and delivery

Message and data rates may apply under your mobile plan. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and may be affected by carrier coverage, filtering, device settings, or an invalid or reassigned number.

5. STOP, START, and HELP

• Reply STOP to end texts from the sending program where supported.
• Reply START to resubscribe after an opt-out where supported.
• Reply HELP for help or email support@phixenia.com.

After STOP, one final confirmation may be sent. Opting out of texts does not cancel a booking or prevent essential notices through another available channel. You can also contact the business shown in the message.

6. Privacy

PhiXenia does not sell mobile numbers or share SMS opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Communications providers may process that information only to deliver and support messages requested through the Services. See the PhiXenia Privacy Policy for additional information and privacy rights.

7. Number changes and eligibility

You must be at least 18 or have permission from a parent or legal guardian. Tell the sending business if you stop using a mobile number. PhiXenia or the sending business may suspend messaging to prevent abuse, honor an opt-out, comply with law or carrier rules, or protect a reassigned-number user.

8. Changes and contact

These terms may be updated to reflect changes in the messaging program, carrier rules, or law. A material change will receive additional notice when required. Questions can be sent to support@phixenia.com; privacy requests can be sent to privacy@phixenia.com.